Click & Collect
Nelson Public Libraries is delighted to offer our customers a click and collect service during Alert Level 2.
While the public will be able to visit Stoke and Elma Turner Library, there will reduced numbers of customers allowed in the building at one time as well as a 30 minute time restriction upon entry. To make sure that all of our customers have access to our wonderful collection and reduce waiting time we have introduced a Click & Collect service. This is available for all members of our community and if you are interested you can fill out a form on our website. We have one for children and one for adults.
During this time we will continue to operate many of our services in a digital space. This includes online device advice, digital programmes and collections. Please see here for more information.
Frequently Asked Questions
How does Click and Collect work?
You fill out a form by 3:00pm the day before collection. If you fill out the form on Friday or over the weekend items will be available for collection on Monday. This form asks what types of items you would like and about the authors, genres and books you enjoy.
Items will be selected by our librarians who will make them ready for collection between 12:00pm-4:00pm. Collection will be available from Elma Turner Library and Stoke Library.
Is this safe?
The library staff will be following the Ministry of Health guidelines to ensure this service is delivered as safely and as controlled as possible. They will be taking the following steps:
- Undergoing additional cleaning of all surfaces
- Practicing social distancing measures
- Practicing smart hygiene procedures
We also ask that the public follow the following guidelines when collecting their items.
- Maintaining social distancing.
- Making this a contactless transaction.
- Collecting items and leaving.
How do I check the books out?
We will do this for you. All items will be checked out before you come in to collect them.
Where do I pick the books up from?
At Elma Turner Library the books will be available from the front internal foyer area via the carpark entrance. Please note that the Halifax Entrance will remain closed.
At Stoke the books will be available from the front entrance. We ask that you line up and staff will be checking often for click and collect customers.
How long do I have them for?
The borrowing time will be 4 weeks on all books, magazines, DVDs and CDs.
What if I miss the cut off?
If you don’t get your order in before 3:00pm or we reach the capacity of orders we can fill for the day, your form will be in the queue for the following day.
Can I renew items?
Yes. Provided no-one has a hold on an item you can renew it through our website or by getting in touch.
Can I request specific items?
If there is a particular book you would like it can be placed on hold. This will be collected and made available to you when you collect your items and the regular $2 hold fee will apply.
Is there a limit?
We ask that you limit your items to 5 per adult and 10 per child. This is to ensure we can deliver the service to as many people as possible.
Can I return my books?
Yes, our returns bins are open at Stoke and Elma Turner Libraries.
Can I collect my books from Nightingale Library?
Unfortunately Nightingale Library is currently closed.
What if I have outstanding fees?
If you have more than $10 owing on your account you can
What about my family?
The requests will be for library cards. That means if you are in a house with children or other dependants they are each entitled to use this service. If your children do not have library cards please make the request on the form with your membership details.
Is there still a charge for DVDs and holds?
Yes. The regular charges will still apply during this time.
What if I can’t make it between 12:00-4:00pm for pick up?
Please get in touch to discuss other options with our staff.