Click & Collect

To make sure that all of our customers have access to our wonderful collection we have introduced a Click and Collect service. This is a free service available for all members of our community.

How does Click and Collect work?

You fill out a form by 3:00pm the day before collection. This form asks what types of items you would like and about the authors, genres and books you enjoy. If you fill out the form on Friday or over the weekend items will be available for collection on Monday.

Items will be selected by our librarians who will make them ready for collection between 11:00am-5:30pm. Collection will be available from Elma Turner Library and Stoke Library.

Click and Collect for Adults Click and Collect for Youth

FAQs

IS THIS SAFE?

The library staff will be following the Ministry of Health guidelines to ensure this service is delivered as safely and as controlled as possible.

We ask that the public follow the following guidelines when collecting their items.

  • Masks to be worn when collecting bags
  • Scan in with the Tracer app
  • Have your library card ready

HOW DO I CHECK THE BOOKS OUT?

We will do this for you. All items will be checked out before you come in to collect them.


WHERE DO I PICK THE BOOKS UP FROM?

At Elma Turner Library the books will be available from the front internal foyer area via the carpark entrance.

At Stoke the books will be available from the front entrance.

We will text or email you when your order is ready to collect.


HOW LONG DO I HAVE THEM FOR?

The borrowing time will be 4 weeks on all books. Magazines, CDs and DVDs are issued for 2 weeks.


WHAT IF I MISS THE CUT OFF?

If you don’t get your order in before 3:00pm or we reach the capacity of orders we can fill for the day, your form will be in the queue for the following week day.


CAN I RENEW ITEMS?

Yes. Provided no-one has a hold on an item you can renew it through our website or by getting in touch. Note that renewing a DVD will incur an additional loan fee.


CAN I REQUEST SPECIFIC ITEMS?

If there is a particular book you would like we will add it to your selection, if it is available on the shelf. If the book is not available, we will place it on hold and advise you when it is ready to collect, and the regular $2 hold fee will apply.


CAN I RETURN MY BOOKS?

Yes, our returns bins are open at all of our branch libraries.


CAN I COLLECT MY BOOKS FROM NIGHTINGALE LIBRARY?

Unfortunately Click and Collect is not currently available at Nightingale Library.


WHAT IF I HAVE OUTSTANDING FEES?

If you have more than $10 owing on your account you can pay this online or get in touch with library staff to discuss your options.


WHAT ABOUT MY FAMILY?

If you are in a house with children or other dependents they are each entitled to use this service. If your children do not have library cards please make the request on the form with your membership details.


IS THERE STILL A CHARGE FOR DVDS AND HOLDS?

Yes. The regular charges will still apply during this time, which are:

  • DVDs $2.50 for 2 weeks
  • Holds $2
  • No charges for children's items

You can pay this online or get in touch with library staff to discuss your options.


WHAT IF I CAN’T MAKE IT FOR PICK UP?

Please get in touch to discuss other options with our staff.