The Stoke and Elma Turner Libraries are now open. Read more

Level 2 FAQs

A list of the frequently asked questions you may have about our Level 2 services.

Which libraries are open?

Elma Turner Library          

  • Monday-Friday: 10:00am   4:30pm
  • Saturday: 10:00am   4:00pm
  • Sunday: 1:00pm   4:00pm

Stoke Library   

  • Monday-Friday: 10:00am   4:30pm
  • Saturday: 10:00am   1:00pm
  • Sunday: Closed

At this point, the Nightingale Library Memorial will be remaining closed.

Can I return books?

Yes. The returns bins on the outside of the buildings will be open at both the Elma Turner and Stoke Libraries, however the Nightingale Library Memorial returns will remain closed.

What do I need to know before visiting?

The Halifax Street entrance at the Elma Turner Library will be closed and access will be from the carpark.

We ask that visitors are limited to one person per family if possible. If children are using the library they must be closely monitored and practice social distancing.

There will be a limited number of people allowed inside the library at one time which may mean that you have to queue outside the building, or return another time. There will be markings on the ground outside to ensure social distancing while waiting.

In order to help us serve more members of the community, there is a 30 minute time limit is available to complete your library requirements.

You will need to sign in when entering the library to ensure contact tracing. Please note, this information will be seen by library staff and will be sent to the Ministry of Health should contract tracing be required. It will be destroyed after two months.

We have missed our library users and would love to have a chat. However, to ensure this is a safe service we ask that you don’t linger after selecting and checking out your items.

Can I use the Wi-Fi?

Yes. The Wi-Fi is currently available at all three libraries - Elma Turner, Stoke and Nightingale Memorial – between 8am until 8pm.

Can I use a computer, printing or photocopier?

 Yes. Our public computers are available with time limits in place. You are able to print, copy or scan documents.

What is unavailable?

The following library services will not take place within the building for the time being: 

  • All Library programmes including Story Time, Small Time and Computer Classes.
  • Use of the Activity Room at the Elma Turner and Nightingale Memorial Library.
  • Newspapers will be unavailable for the time being.

Some of these are available online as you can find out children’s programmes on Facebook and YouTube, request help using our online resources and access newspapers through Press Reader.


What is on?

Device Advice is back up at running at the Elma Turner Library every Tuesday and Thursday from 2-3pm.

The Justices of the Peace will be in the Elma Turner Library every Saturday from 10am-12pm.

What if I can’t get to the Library?

We will continue to offer the online services including ebooks and audiobooks, Online Device Advice and access to resources such as Kanopy and research databases.

There will be no changes to the extended Home Delivery which is a free service to residents of Nelson who are at high risk of severe illness and are advised to not leave their homes for example, people who are over 70 years old, or have underlying medical conditions.

Will you have a Click and Collect service?

Yes. You can now request books with our Click and Collect service.

Can I just come and collect my holds?

Yes, but you will have to follow the same steps including waiting outside if the maximum number of people using the library has been reached and signing in once you enter the building.   

If you have a question about the library closure, please check this list first, and if it is not answered, please contact us.