18 Jun 2019

Important Library changes

From 1 July we are making some important changes to our services.

UPDATED NCC Library Important Changes A3 Poster May19 FACEBOOK

Renewals

In response to overwhelming customer demand we are introducing renewals. You may renew an item once.

Overdue alerts

We will send you a reminder 3 days before an item is due, as well as telling you when it is overdue.

Account limit

  • The account limit is reducing to $10 (from $20)

Changes to fees and charges

  • There will be no overdue charge for Young Adult items
  • Overdue fees increase to 50c per day
  • Some of our other fees and charges will be increasing in line with the Consumer Price Index*

These changes will affect you

  • Please make sure that we have your current email address and/or mobile number so that we can send you overdue alerts
  • Talk to us if you owe us more than $10
  • There will be a one month grace period for payment, and we can discuss payment options with you