During Easter we are closed on Friday 19th, Sunday 21st, Monday 22nd and also Thursday 25th for ANZAC Day. See our opening hours for more info.

FAQs

Borrowing

How many items can I borrow?

You can borrow up to 35 items.


Can I renew items?

We can re-issue an item at our front desk but you must have the item with you, and only if the item has no holds/reserves. Sorry, we don't renew items online or over the phone. Alternatively, you can keep items past due date for 30c per day per item (children's items are exempt from this charge).


 How do I know when my library items are due back?

There are lots of ways to check your library account:


How do I place a hold/reserve?

You can place holds on items online with our catalogue, or you can come into the library and ask at the front desk.


Can I borrow a book from another library?

Yes. Please visit our Interloans page.


How much is it to borrow DVDs and CDs?

DVDs are $2 for 2-weeks. Non-fiction DVDs and CDs are free for 2-weeks.


Can I return my books to any library?

You can return items to Elma Turner Library, Stoke Library or Nightingale Library Memorial.


Can I recommend the library to purchase items?

Yes. Please visit our Suggestion for library purchase page.


Membership

How do I join the Library?

Easy! Please visit our Join the Library page.


What is my PIN number?

Come into the Library and ask a staff member about your PIN. Alternatively you can reset your PIN online.


I've lost my library card

Please notify us as soon as possible and we will block your account until you can come in and collect a new library card. Replacement cards are $2.50.

If you use OverDrive, let us know and we can merge your new card to your old card to retain your holds and checkout history.


Internet, computers and printing

Do you have free WiFi?

Yes, free WiFi is available at all our libraries. Connect to "APNK" with passcode 88888888 (eight 8s).

Elma Turner Library
  • Everyday: 8am — 9pm
Stoke Library
  • Mon-Fri: 8am  6pm
  • Sat: 9am  4pm
Nightingale Library Memorial
  • Everyday: 8am  9pm

Can I book a computer?

Yes, at the library. Library members book using their Library card and PIN, visitors can collect a free guest pass from the front desk.


Do you have a printer?

Yes. We have black and white printers with photocopying and email scanning available. Printing costs 20c per page.


Do you have a fax machine?

No, but i-Site Nelson does. They do national and international faxing.


Does the Library offer computer training?

Yes. Please visit our Free computer training classes page.