FAQs

Borrowing

How many items can I borrow?

You can borrow up to 35 items.


Can I renew items?

Yes you can renew online, by phone or through our mobile app.


 How do I know when my library items are due back?

There are lots of ways to check your library account:

  • Keep the printed receipt from when the items were issued
  • Check your account with the Nelson Public Libraries app
  • Check your account with our online catalogue
  • Call 03 546 8100 to speak with a staff member
  • We send email and TXT notifications 3 days before your items are due

How do I place a hold/reserve?

You can place holds on items online with our catalogue, or you can come into the library and ask at the front desk.


Can I borrow a book from another library?

Yes. Please visit our Interloans page.


How much is it to borrow DVDs and CDs?

DVDs are $2 for 2-weeks. Non-fiction DVDs and CDs are free for 2-weeks.


Can I return my books to any library?

You can return items to Elma Turner Library, Stoke Library or Nightingale Library Memorial.


Can I recommend the library to purchase items?

Yes. Please visit our Suggestion for library purchase page.


Membership

How do I join the Library?

Easy! Please visit our Join the Library page.


What is my PIN number?

Come into the Library and ask a staff member about your PIN. Alternatively you can reset your PIN online.


I've lost my library card

Please notify us as soon as possible and we will block your account until you can come in and collect a new library card. Replacement cards are $2.50.

If you use OverDrive, let us know and we can merge your new card to your old card to retain your holds and checkout history.


How can I make a payment on my account

The account limit is $10. You can make payments in the library or by internet banking or credit card.


Internet, computers and printing

Do you have free WiFi?

Yes, free WiFi is available at all our libraries. Connect to "APNK" with passcode 88888888 (eight 8s).

Elma Turner Library
  • Everyday: 8am — 9pm
Stoke Library
  • Mon-Fri: 8am  6pm
  • Sat: 9am  4pm
Nightingale Library Memorial
  • Everyday: 8am  9pm

Can I book a computer?

Yes, at the library. Library members book using their Library card and PIN, visitors can collect a free guest pass from the front desk.


Do you have a printer?

Yes. We have black and white printers with photocopying and email scanning available. Printing costs 20c per page.


Do you have a fax machine?

No, but i-Site Nelson does. They do national and international faxing.


Does the Library offer computer training?

Yes. Please visit our Free computer training classes page.