Level 2 FAQs

A list of the frequently asked questions you may have about our Level 2 services. If you have a question about the library services under Level 2 that is not answered here, please contact us.

Which libraries are open?

The Libraries will be open during the following hours:

Elma Turner Library

  • Monday, Tuesday, Thursday, Friday: 9:30am  6:00pm
  • Wednesday: 10:00am 6:00pm
  • Saturday: 10:00am  4.00pm
  • Sunday: 1:00pm 4:00pm

Stoke Library

  • Monday, Tuesday, Thursday, Friday: 9:30am  5:30 pm
  • Wednesday: 10:00am  5:30pm
  • Saturday: 10:00am 1:00pm
  • Sunday: Closed

Nightingale Library Memorial

  • Monday, Wednesday, Friday: 1pm  4:30pm
  • Tuesday, Thursday, Sunday: 10:00am  2pm
  • Saturday: Closed


What do I need to know before visiting?

We ask that visitors are limited to one person per family if possible. If children are using the library they must be closely monitored and practice social distancing.

There will be a limited number of people allowed inside the library at one time which may mean that you have to queue outside the building, or return another time. There will be markings on the ground outside to ensure social distancing while waiting.

In order to help us serve more members of the community, there is a 30 minute time limit is available to complete your library requirements.

You will need to either scan the NZ COVID Tracer app, or register your details on a sign in sheet. Please note, this information will be seen by library staff and will be sent to the Ministry of Health should contact tracing be required. It will be destroyed after two months.

The Halifax Street entrance at the Elma Turner Library will be closed and access will be from the carpark.

Can I use the Wi-Fi?

Yes. The Wi-Fi is currently available at all three libraries - Elma Turner, Stoke and Nightingale Memorial – between 8am until 8pm.

Can I use a computer, printing or photocopier?

 Yes. Our public computers are available with time limits in place. You are able to print, copy or scan documents.

What is unavailable?

The following library services will not take place within the building for the time being: 

  • All library programmes including Story Time, Small Time, After School Clubs and Computer Classes.

If Level 2 is extended, we may deliver these events online, if possible.

What if I can’t get to the Library?

We will continue to offer the online services including ebooks and audiobooks, Online Device Advice and access to resources such as Kanopy and research databases. 

Can I just come and collect my holds?

Yes, but you will have to follow the same steps including waiting outside if the maximum number of people using the library has been reached and signing in once you enter the building.